RedFox (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how RedFox collects, uses, and discloses your personal information.

This Privacy Policy applies to our website, www.redfoxdev.com and its associated subdomains (collectively, our “Service”) along with our application, RedFox. By accessing or using our Service, you indicate that you have read, understood, and accepted our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and in our Terms of Service.

The following domains are included:

• www.redfoxdev.com

• www.rf.gt

• www.red-fox.dev

• www.agenda.gt

• app.agenda.gt

• www.ticket.gt

• app.ticket.gt

DEFINITIONS AND KEY TERMS

To help explain things in the clearest way possible in this Privacy Policy, whenever any of these terms are referenced, they are strictly defined as:

• Cookie: a small amount of data generated by a website and stored on your web browser. It is used to identify your browser, provide analytics, remember information about you, such as your language preference or login information.

• Company: when this policy mentions “Company”, “we”, “us”, or “our”, it refers to RedFox, 25 avenue 1-89, Zone 15, Guatemala City. Office 1602. which is responsible for your information under this Privacy Policy.

• Platform: RedFox's public-facing website, web application, or digital application.

• Country: where RedFox or the owners/founders of RedFox are located, in this case, it is Guatemala.

• Customer: refers to the company, organization, or person who registers to use the RedFox Service to manage relationships with their consumers or service users.

• Device: any internet-connected device, such as a phone, tablet, computer, or any other device that can be used to visit RedFox and use the services.

• IP Address: each device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are generally assigned in geographical blocks. An IP address can often be used to identify the location from which a device connects to the Internet.

• Personnel: refers to those individuals who are employed by RedFox or are contracted to perform a service on behalf of one of the parties.

• Personal data: any information that directly, indirectly, or in connection with other information, including a personal identification number, allows the identification of a natural person.

• Service: refers to the service provided by RedFox as described in the relevant terms (if available) and on this platform.

• Third Parties: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.

• Website: the RedFox site, which can be accessed via this URL: www.red-fox.dev

• You: an individual or entity that is registered with RedFox to use the Services.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you visit our platform, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

• Name / Username

• Phone Numbers

• Emails

WHEN DOES REDFOX USE THIRD PARTY END-USER INFORMATION?

RedFox will collect the end-user data necessary to provide RedFox services to our customers. End users may voluntarily provide us with the information they have made available on social media websites. If you provide us with such information, we may collect publicly available information from the indicated social media websites. You can control how much information social media websites make public by visiting those websites and changing your privacy settings.

WHEN DOES REDFOX USE THIRD PARTY CUSTOMER INFORMATION?

We receive information from third parties when they communicate with us. For example, when you send us your email address to express interest in becoming a RedFox customer, we receive information from a third party that provides automated fraud detection services to RedFox. Occasionally, we also collect information that is publicly available on social media websites. You can control how much information social media websites make public by visiting those websites and changing your privacy settings.

DO WE SHARE THE INFORMATION WE COLLECT WITH THIRD PARTIES?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you. We may also share it with our affiliates and current and future business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and platform, database storage and management, email administration, marketing storage, credit card processing, product and service order fulfillment, which you may purchase through the platform. We are likely to share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share parts of our log file data, including IP addresses, for analytical purposes with third parties, such as web analytics partners, application developers, and ad networks. If your IP address is shared, it can be used to estimate the general location and other technical data, such as connection speed, whether you visited the platform at a shared location, and the type of device used to visit the platform. They may aggregate information about our advertising and what you see on the platform and then provide audits, research, and reports for us and our advertisers.

We may also disclose personal and non-personal information about you to government, law enforcement officials, or private third parties, as we deem, in our sole discretion, necessary or appropriate to respond to claims, legal processes (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any individual, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with court orders, applicable laws, rules, and regulations.

WHERE AND WHEN IS CUSTOMER AND END-USER INFORMATION COLLECTED?

RedFox will collect personal information that you send us. We may also receive personal information about you from third parties as described above.

HOW DO WE USE THE INFORMATION WE COLLECT?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)

• To improve our platform (we continually strive to improve what we offer our platform based on the information and feedback we receive from you)

• To improve customer service (your information helps us to respond more effectively to your customer service requests and support needs)

• To process transactions

• To administer a contest, promotion, survey, or other site feature

• To send periodic emails

HOW DO WE USE YOUR EMAIL ADDRESS?

By submitting your email address on this platform, you consent to receive our emails. You can opt-out of any of these email lists at any time by clicking on the unsubscribe link or other option to opt-out included in the respective email. We only send emails to individuals who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. By sending us your email address, you also consent to allow us to use your email address for customer audience targeting on sites like Facebook, where we show personalized advertising to specific individuals who have opted to receive our communications. Email addresses submitted only through the order processing page will be used solely for the purpose of sending you information and updates related to your order. However, if you have provided us with the same email address through another method, we may use it for any of the purposes outlined in this Policy. Note: If at any time you wish to opt-out of receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information only as long as we need it to provide you with RedFox and fulfill the purposes described in this policy. This is also true for anyone with whom we share your information and who perform services on our behalf. When we no longer need to use your information and it is not necessary to retain it to comply with our legal or regulatory obligations, we will delete it from our systems or de-identify it so that we cannot identify you.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the security of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All sensitive/credit information you provide is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, finances, etc.) is never stored. However, we cannot guarantee the absolute security of the information you transmit to RedFox nor can we guarantee that your information on the service will not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

MIGHT MY INFORMATION BE TRANSFERRED TO OTHER COUNTRIES?

RedFox is incorporated in Guatemala. Information collected through our website, through direct interactions with you, or from the use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located worldwide, and may be viewed and hosted anywhere in the world, including countries that may not have general laws governing the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above you voluntarily consent to the cross-border transfer and hosting of such information.

IS THE INFORMATION COLLECTED THROUGH THE REDFOX SERVICE SAFE?

We take precautions to protect the security of your information. We have physical, electronic, and administrative procedures in place to help safeguard, prevent unauthorized access, maintain data security, and properly use your information. However, neither people nor security systems are infallible, including encryption systems. Additionally, people may commit intentional crimes, make mistakes, or disregard policies. Therefore, while we strive to take reasonable precautions to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any irrefutable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

CAN I UPDATE OR CORRECT MY INFORMATION?

The rights you have to request updates or corrections to the information collected by RedFox depend on your relationship with RedFox. Personnel may update or correct your information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information in the following ways. You may contact us to (1) update or correct your personal identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personal identifiable information maintained about you in our system (subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and deletions will not affect any other information we maintain or information we may have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for keeping your unique password and account information secret at all times.

You should be aware that it is technologically not possible to delete all records of information you have provided to us from our system. The need to back up our systems to protect information from accidental loss means there may be a copy of your information in a form that cannot be erased and would be difficult or impossible for us to locate. Immediately after receiving your request, all personal information stored in databases that we actively use and other easily searchable means will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonable and technically feasible.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

PERSONNEL

If you are a RedFox employee or applicant, we collect the information you voluntarily provide us. We use the information collected for human resources purposes to manage worker benefits and select applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have regarding you. Such updates, corrections, changes, and deletions will not affect any other information we maintain or information we may have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.

BUSINESS SALE

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of RedFox's assets or any of its corporate affiliates (as defined herein), or the portion of RedFox or any of its corporate affiliates related to the Service, or in the event that we discontinue our business or file or have filed a petition against us in the event of bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

AFFILIATES

We may disclose information (including personal information) about you to our corporate affiliates. For the purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with RedFox, whether by ownership or otherwise. Any information related to you that we provide to our corporate affiliates will be handled by such corporate affiliates in accordance with the terms of this privacy policy.

GOVERNING LAW

This Privacy Policy is governed by the laws of {{country}} without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts in relation to any action or dispute arising between the parties under or in connection with this Privacy Policy, excluding those individuals who may have the right to bring claims under the Privacy Shield or Swiss-U.S. framework.

The laws of {{country}}, excluding its conflicts of laws, will govern this Agreement and your use of the platform. Your use of the platform may also be subject to other local, state, national, or international laws.

By using RedFox or communicating with us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you must not interact with our website or use our services. Continued use of the website, direct interaction with us, or after the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information will mean that you accept those changes.

YOUR CONSENT

We have updated our Privacy Policy to provide you with full transparency regarding what is set forth when you visit our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby accept our Privacy Policy and agree to its terms.

LINKS TO OTHER WEBSITES

This Privacy Policy applies only to the Services. The Services may contain links to other websites that RedFox does not operate or control. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or verified by us for accuracy or completeness. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

COOKIES

RedFox uses “cookies” to identify the areas of our website that you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to enhance the performance and functionality of our platform, but they are not essential for your use. However, without these cookies, certain features, such as videos, may not be available or you may be prompted to enter your login information each time you visit the platform, as we would not be able to remember that you had logged in before. Most web browsers can be set to deactivate the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website correctly or at all. We never place personally identifiable information in cookies.

BLOCKING AND DISABLING COOKIES AND SIMILAR TECHNOLOGIES

Wherever you are, you can also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning correctly, and you may not be able to use all its features and services to their full extent. You should also be aware that you may also lose saved information (for example, saved login details, site preferences) if you block cookies in your browser. Different browsers provide different controls. Disabling a cookie or a category of cookie does not remove the cookie from your browser; you must do that yourself from your browser, you should visit your browser's help menu for more information.

CHILDREN'S PRIVACY

We do not target any persons under the age of 13. We do not collect personally identifiable information from any persons under the age of 13. If you are a parent or guardian and you are aware